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ITCS ?IT Consultants & Solutions Terms & Conditions.


PRICING: Due to currency fluctuations it is difficult to publish up to date pricing. We will always endeavour to match or beat competitorís offers. All prices are correct at time of quotation but are subject to change without prior notice. 

At ITCS we understand the benefit to you, the customer, for consistency in pricing and where possible we will advise of any impending changes. All prices quoted are GST exclusive. GST is payable by Australian customers only. Errors and omissions are excepted.

ORDERING:  Orders can be placed over the phone between the hours of 8.30AM and 5.30PM Australian EST, or by fax on +61 2 9587 0588 or by email info@itcs.ws

Please note: 

  1. Please make sure that you are ordering correct goods and have ensured that the specifications of the goods meet your requirement. 

  2. Ensure that the product specifications on the quotation are what you want. You are responsible for ensuring that products on quotation and on your order are products you need to buy.

  3. Wrongly ordered goods will not be returned or replaced once the packing has been opened. See returns for more information.

  4. Freight will be calculated depending on location, type of delivery service and product attributes such as weight, size, etc.  

  5. All freight charges accrue GST charge. 

PAYMENT: All invoices are due for payment strictly as per the terms and conditions agreed with the customer. Credit facilities must be approved by ITCS. For COD sales, ITCS will accept payment by direct deposit in advance only. Customers on credit account take note that ITCS reserves the right to charge interest on late payment at the rate of 24% per annum, calculated daily. 

RETURNS:  

  1. Only faulty or products not per your order's specifications are eligible for returns.

  2. If a product is technically faulty please call customer service to organize an Returns Authorization number. No goods will be accepted by ITCS without an RA number. 

  3. For products which are supplied and are not suitable to customer because of wrong choice by customer or any other reason, it is possible to arrange for returns, provided the packaging has not been opened. Such transactions will incur 15% restocking and administration fees plus cost of delivery.

  4. Some goods are sold on ' No Return Basis'  for the various reasons inclusive of end of line goods. These goods cannot be returned. See ordering for more information.

  5. The customer will incur the Cost of delivery.  

Customers Cancellation: Unless otherwise agreed in writing, customer may not cancel an order which has been accepted by ITCS. Customer right to cancellation is agreed to by the parties in writing. 

General: ITCS may amend these terms at any time by giving customer notice by mail, mail or by posting a notice on ITCS public website. By continuing to place orders, the customer will be deemed to have accepted the revised terms.

Force majeure: In the performance of ITCS's obligation under these terms or any relevant sales contract is prevented, restricted or affected by force majeure including strike, lock out, raw material shortage, or any other cause beyond the reasonable control of ITCS, ITCS will give notice of such cause to customer and after 60 days from the receipt by customer of such notice, either party may terminate the relevant sales contract without penalty.


TITLE TO GOODS: Title to the goods sold by ITCS shall remain with ITCS until all monies owing have been paid in full and cleared. 

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Last modified: October 16, 2002